Your Privacy at Joylance

• Personal details such as name, phone number, and email
• Information provided through contact or inquiry forms
• Resident and family information for care coordination
• Health-related information voluntarily provided
• Device, browser, and usage data

• Coordinate and provide personalized care
• Communicate with residents and families
• Schedule tours and respond to inquiries
• Improve our services and website
• Maintain safety and meet legal obligations

Any health-related information shared with Joylance is treated with strict confidentiality. We use this information only for caregiving, safety, and compliance purposes. We do not sell or misuse sensitive data.

• With healthcare providers involved in resident care
• With authorized family members or emergency contacts
• When required by law or regulatory authorities
• With trusted service providers under strict confidentiality agreements

We use cookies and analytics tools to understand website usage and improve user experience. You can disable cookies in your browser settings.

We implement appropriate safeguards including secure systems, limited access, and administrative controls to protect personal data. However, no system is completely secure.

• Request access to your personal information
• Request corrections or updates
• Request deletion where applicable

Our website may contain links to external websites. We are not responsible for their privacy practices.

Our services are not intended for children, and we do not knowingly collect information from minors.

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Email: support@joylance.com